Healthcare | health tech | biotech | life sciences | dental

Account Executive

Healthcare marketing + PR agency

Job description

KNB Communications is an award-winning PR and marketing agency specializing in healthcare, health tech, and life sciences. We’re looking for an account executive to be the principal contact between the agency and our clients, ensure all deliverables, and execute strategy.
 
If you are a strong project manager who can herd cats, prioritize and organize, delegate and communicate — we’re going to get along really well.
 
The Account Executive is the principal contact between the KNB and the client, and has responsibility for ensuring all deliverables. The AD works cross functionally to develop and execute on communications, marketing, and PR strategies and tactics that help our clients reach their goals.  
KNB Communications is 100% remote. You can work from anywhere as long as you have dependable internet and are willing to keep central or east coast hours.

Roles + responsibilities

As the Account Executive you will:

Client management + communication

  • Own the success of the accounts you manage, ensuring deliverables, creating strategic direction, and meeting client’s goals and expectations 

  • Cultivate strong relationships with clients, industry leaders, freelancers, KNB vendors and other stakeholders

  • Demonstrate enthusiasm in client communications

  • Offer new ideas and initiatives to the team

  • Run biweekly and ad hoc client meetings

  • Own project trackers and update weekly

  • Onboard new clients

  • Create timelines and project trackers for new accounts

Client service delivery

  • Direct account support (PR, marketing, freelancers, etc) to secure deliverables

  • Set and influence strategy

  • Set KPIs for accounts and communicate status

  • Ensure scopes of work on are track and on time

KNB operations

  • Maintain an average 70%-80% contribution margin (retainer vs. expenses) per account

  • Look for opportunities to upsell

  • Report account standing and deliverable status to clients 

  • Project and update freelancer hours 

  • Track account expenses and update invoice sheet    

  • Assist with new business research, proposal writing, and presentations as needed


We understand no candidate checks every single box. That’s why we’ve divided our list into “must have” and “nice to have.” 

 

Must-haves

  • Bachelor’s degree or higher

  • 6+ years of PR / marketing / communications or project management experience

  • Strategic planner and effective implementer

  • Ability to maintain and foster relationships with clients and team members

  • You are deadline driven and understand how to prioritize and adapt under pressure

  • Knowledge of best practices in the communications and media and PR space

  • Collaborative, creative, and cool

Nice to have

  • Experience working in healthcare, health tech, pharma, + / or life sciences

  • Agency experience

  • Experience with software such as Muck Rack, Critical Mention, Cision, PR Newswire, SEM Rush, and HubSpot

  • Understanding of regulatory and compliance challenges for drug commercialization

 

Why KNBeings love KNB

  • Constant growth and career development opportunities

  • Innovative and award-winning expertise

  • Diverse, energetic, positive culture 

  • Collaborative, inclusive, engaging process 

  • Excellent benefits, including health, PTO, and 401k

  • KNB Communications is located in Stamford, CT

  • Office hours are Monday - Friday, 8:30 am to 5:30 pm ET

 

Please send your resume to recruiting@knbcomm.com.

 

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