Operations Manager

Gaby Hermes

Gaby Hermes - ltbl circle-1

Gaby has over 20 years of experience in office operations, people management, and organizational efficiency. She oversees HR, talent acquisition, and internal processes that support KNB Communications’ fast-paced, high-performing environment. Known for her exceptional attention to detail and calm, solutions-driven approach, Gaby ensures that teams have the structure, clarity, and resources they need to excel. Her work strengthens agency operations, enhances employee experience, and enables seamless collaboration across the organization.

Expert insight

Operations management
Office management
Administrative management
Organizational systems
Information management
Workflow optimization
Resource planning
Capacity tracking
Project management
Contract management

Expert insight

Operations management
Office management
Administrative management
Organizational systems
Information management
Workflow optimization
Resource planning
Capacity tracking
Project management
Contract management

All about Gaby

Degrees + certifications

Business,operations + organizational management expertise

Gaby holds a Bachelor of Science degree in Business Management and a Bookkeeping Certificate.

Years of experience

Career snapshot

Over 20 years of professional experience

What Gaby loves about her job

Where efficiency meets empowerment

Gaby thrives on creating clarity, structure, and seamless operations. She is passionate about building environments where teams can focus on what they do best—because systems, processes, and communication are running smoothly in the background. Her core passions include:

Operational efficiency: streamlining workflows to support productivity
People management: creating thoughtful, organized experiences for candidates + employees

Talent development: ensuring the agency attracts and retains exceptional professionals
Organizational excellence: maintaining reliable systems for data, documentation, and internal communication

Problem solving: identifying challenges early and implementing solutions that last

Audiences she knows like the back of her hand

Connecting with teams, talent + leadership

Gaby works closely with:

Agency leadership teams

Candidates across marketing, PR, digital, and creative functions

Employees at all levels

Contractors and external vendors

Cross-functional internal teams needing structure and operational alignment

Her approach blends professionalism, empathy, and precision to create a supportive and effective workplace environment.

Innovation areas that inspire her

From systems design to people-centered operations

Gaby is especially inspired by:

Tools that enhance efficiency and accuracy

Modern HR technologies and data systems

Streamlined workflows that improve collaboration

Organizational frameworks that support scale and growth

She values methods that help teams work smarter—not harder—and elevate overall operational health.

What motivates her most

Her "why"

Gaby is driven by the belief that smooth, well-structured operations are essential for both exceptional client service and strong team culture. A natural problem solver, she’s always looking for ways to improve systems, strengthen communication, and create an environment where everyone can perform at their best. She believes that when teams work together with clarity and purpose, great things happen.